Welcome to Craftuzio. By accessing or using our platform, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, you may not access or use our services.

Account Registration

• You must be at least 18 years old to create an account and make purchases on Craftuzio.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
• We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

Use of Platform

You agree to use Craftuzio only for lawful purposes. You may not:

• Violate any applicable laws or regulations.
• Infringe upon the intellectual property rights of others.
• Transmit any harmful code, viruses, or malicious software.
• Engage in any activity that disrupts or interferes with the platform's operation.
• Use automated systems or bots to access the platform without authorization.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

Products and Services

• All products listed on Craftuzio are handcrafted by independent artisans and may have slight variations in color, size, and design due to their handmade nature.
• Product images are for illustrative purposes and may not exactly match the final product received.
• We strive to provide accurate product descriptions, but we do not warrant that descriptions, images, or other content are error-free or complete.
• Prices are subject to change without notice. The price applicable to your order will be the price displayed at the time of purchase.

Orders and Payments

• By placing an order, you make an offer to purchase the product(s) at the stated price and terms.
• We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraud.
• Payment must be made in full at the time of order placement through our secure payment gateway.
• All payment information is processed securely by our third-party payment processors. We do not store complete payment card details.
• You are responsible for any applicable taxes, duties, or customs fees related to your order.

Shipping and Delivery

• Shipping times are estimates and may vary based on product availability, location, and shipping method selected.
• We are not responsible for delays caused by shipping carriers, customs clearance, or force majeure events.
• Risk of loss and title for products pass to you upon delivery to the shipping carrier.
• For detailed shipping information, please refer to our Shipping Policy.

Returns and Refunds

• Returns are accepted within 7 days of delivery for products that are damaged, defective, or significantly different from the description.
• Custom-made or personalized products cannot be returned unless they are defective or damaged.
• To initiate a return, contact our customer support with your order details and reason for return.
• Refunds will be processed to the original payment method within 7-10 business days after receiving and inspecting the returned product.
• Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Intellectual Property

• All content on Craftuzio, including text, graphics, logos, images, and software, is the property of Craftuzio or its content suppliers and is protected by intellectual property laws.
• You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
• Product designs and artisan trademarks are the property of their respective creators and are protected under applicable laws.

Limitation of Liability

To the maximum extent permitted by law, Craftuzio shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
• Any loss of profits, revenue, data, or business opportunities.
• Any damages resulting from unauthorized access to or alteration of your data or communications.
• Our total liability to you for any claim arising from these terms or your use of the platform shall not exceed the amount you paid to us in the six months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Craftuzio, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of the platform, violation of these terms, or infringement of any third-party rights.

Dispute Resolution

• Any disputes arising from these terms or your use of Craftuzio shall be resolved through binding arbitration in accordance with the laws of India.
• You agree to waive your right to participate in class action lawsuits or class-wide arbitration.
• The arbitration shall take place in Jaipur, Rajasthan, India, and shall be conducted in English.

Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page, and the "Last updated" date will be revised. Your continued use of the platform after changes are posted constitutes your acceptance of the modified terms.

Termination

We may terminate or suspend your account and access to the platform at our sole discretion, without prior notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties, or for any other reason.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The courts of Jaipur, Rajasthan shall have exclusive jurisdiction over any disputes.

Contact Us

If you have questions or concerns regarding these Terms & Conditions, please contact our support team via the help section in your account or email us at [email protected].