At Craftuzio, we are committed to delivering your handcrafted products safely and on time. This Shipping Policy outlines our shipping methods, delivery timeframes, costs, and related information. Please read this policy carefully before placing your order.

Shipping Methods

We offer multiple shipping options to meet your needs:

• Standard Shipping: Delivery within 7-10 business days for domestic orders. This is our most economical option.
• Express Shipping: Delivery within 3-5 business days for domestic orders. Available at an additional cost for faster delivery.
• Premium Shipping: Delivery within 1-2 business days for select metro cities. Our fastest delivery option for urgent orders.
• International Shipping: Available for select countries with delivery times ranging from 10-21 business days depending on destination and customs clearance.

Shipping Costs

• Shipping costs are calculated based on the weight, dimensions, destination, and shipping method selected.
• Free Standard Shipping: Available on all domestic orders above ₹1,999.
• Shipping charges are displayed at checkout before you complete your order.
• For international orders, additional customs duties, taxes, and import fees may apply and are the responsibility of the recipient.
• Bulk orders may qualify for special shipping rates. Please contact our support team for details.

Order Processing Time

• Most orders are processed and shipped within 1-3 business days after payment confirmation.
• Custom-made or personalized products may require 5-15 business days for crafting before shipping.
• Processing times do not include shipping transit time and are separate from delivery estimates.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons (festivals, sales events), processing times may be slightly longer. We will notify you of any delays.

Delivery Areas

• Domestic Shipping: We ship to all serviceable pin codes across India.
• International Shipping: Currently available to USA, UK, Canada, Australia, UAE, Singapore, and select European countries.
• Some remote or rural areas may have extended delivery times or may not be serviceable. We will notify you if your location cannot be served.
• PO Box addresses may not be accepted for certain shipping methods. Please provide a complete physical address for reliable delivery.

Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
• You can track your order status in real-time through your Craftuzio account dashboard under "My Orders."
• Tracking information may take 24-48 hours to become active after shipping.
• For any tracking issues or delivery concerns, please contact our customer support team.

Delivery Process

• Our shipping partners will attempt delivery during business hours (9 AM - 6 PM, Monday to Saturday).
• A signature may be required upon delivery to confirm receipt of your order.
• If you are not available, the courier will leave a delivery notice with instructions for redelivery or pickup from a local facility.
• After 3 failed delivery attempts, the order may be returned to us. Return shipping charges may apply for reshipment.
• Please ensure someone is available at the delivery address or authorize contactless delivery if available.

Packaging and Handling

• All products are carefully packaged to ensure they arrive in perfect condition.
• Fragile items are packed with extra padding, bubble wrap, and cushioning materials.
• We use eco-friendly and recyclable packaging materials wherever possible.
• Each package is inspected before shipping to ensure quality and completeness.
• Gift wrapping options are available at checkout for an additional fee.

Damaged or Lost Shipments

• Please inspect your package upon delivery. If the package appears damaged, note it with the delivery person.
• Report any damaged items within 48 hours of delivery with photos of the damaged product and packaging.
• If your package shows as delivered but you haven't received it, please check with neighbors or building management and contact us within 48 hours.
• We will investigate lost or damaged shipments with our shipping partners and provide a replacement or refund as appropriate.
• All shipments are insured, and we will work with you to resolve any delivery issues promptly.

Address Changes

• Please ensure your shipping address is accurate before confirming your order.
• Address changes may be possible before the order is shipped. Contact us immediately if you need to update your address.
• Once an order is shipped, address changes are generally not possible. You may need to coordinate with the shipping carrier directly.
• If a package is returned due to an incorrect address provided by you, reshipping charges will apply.

Shipping Restrictions

• Certain products may have shipping restrictions based on size, weight, or destination regulations.
• Items containing natural materials may be subject to additional customs inspections for international orders.
• We do not ship to addresses identified as freight forwarders or mail forwarding services.
• Shipping may be delayed or unavailable during extreme weather conditions, natural disasters, or other force majeure events.

Multiple Item Orders

• Orders containing multiple items may be shipped in separate packages if products are sourced from different artisans or require different handling.
• You will receive separate tracking numbers for each package.
• Shipping costs are calculated to accommodate this and you will not be charged extra for split shipments.

Holiday and Peak Season Shipping

• During Diwali, Christmas, New Year, and other major festivals, order volumes increase significantly.
• Processing and delivery times may be extended during these periods.
• We recommend ordering early for festival gifting to ensure timely delivery.
• Holiday shipping deadlines will be posted on our website and social media channels.

Contact Us

If you have questions about shipping, delivery, or need assistance with your order, please contact our customer support team via the help section in your account, email us at [email protected], or call us at +91 7303101037 (Mon-Sat, 9 AM - 6 PM IST).