We value your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using our website and services, you agree to the practices described here.

Information We Collect

• Account information: name, email, password (hashed), phone, role, and profile details when you register.
• Purchase and order data: items, amounts, payment method details (processed by secure payment providers), and shipping addresses.
• Usage data: device information, browser type, pages visited, time on site, referring URLs, and interactions.
• Images and media you upload for features like AI Room Analysis and AR Placement (processed in-browser or securely transmitted as needed).

How We Use Your Information

• To operate and improve our marketplace, services, and user experience.
• To process orders, provide customer support, and manage your account.
• To personalize recommendations (e.g., AI analysis, product matching) and content.
• To communicate updates, promotions, and policy changes (you can opt out where applicable).
• To maintain security, prevent fraud, and comply with legal obligations.

Cookies and Tracking

We use cookies and similar technologies to remember preferences, keep you signed in, analyze performance, and improve features. You can manage cookies through your browser settings.

Sharing of Information

We do not sell your personal information. We may share data with:

• Trusted service providers (e.g., payment processing, analytics) who follow strict privacy and security standards.
• Legal authorities when required to comply with laws or to protect our rights and users.
• Business partners for features integrated into the platform, with safeguards in place.

Data Security

We implement technical and organizational measures to protect your data, including encrypted connections, secure credential storage, and access controls. However, no method of transmission or storage is 100% secure.

Camera Access and Usage (Mobile Application)

Our mobile application requests access to your device's camera to provide enhanced shopping and visualization features. Here's how we use camera permissions:

• Augmented Reality (AR) Product Placement: View products in your physical space using AR technology to help you visualize how items will look in your home before purchasing.
• Room Analysis and AI Design Studio: Capture photos of your space for AI-powered design recommendations, color matching, and product suggestions tailored to your existing decor.
• Virtual Try-On: Use your camera to virtually place and preview Craftuzio products in real-time, helping you make informed purchasing decisions.
• Product Scanning: Scan product barcodes or QR codes for quick access to product details, artist information, and authenticity verification.

Important Privacy Safeguards:

• Camera access is only activated when you explicitly use AR or camera-based features.
• Photos and video streams are processed locally on your device whenever possible and are not automatically uploaded to our servers.
• When images are sent for AI analysis, they are transmitted securely over encrypted connections and are not stored permanently unless you choose to save them to your account.
• You can revoke camera permissions at any time through your device settings. This will disable camera-dependent features but will not affect other app functionality.
• We do not use camera access for surveillance, facial recognition, or any purpose other than the features described above.

Your Rights and Choices

• Access, update, or delete your account information.
• Opt out of marketing communications.
• Request details about how your data is processed and shared.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Last updated" date will reflect the latest revision.

Contact Us

If you have questions or requests regarding this policy, please contact our support team via the help section in your account or email us at [email protected].